Divisions » Infrastructure & Operations » Water & Wastewater » Water Distribution

Repair of Water Services including Curb Cock Policy

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PURPOSE
To set the responsibility for the distribution of costs and repairs between the City and the property owner when a leaking water service or a curb cock or curb box is not working properly. The curb cock is in place primarily for the benefit of the property. 

RESPONSIBILITY 
As the water service is connected to the City's water main, only the City's forces can repair a leaking water service or a curb cock or curb box that is not working properly. When a repair is to be made the responsibility for the cost will be set as follows: 

  • If the service leak is on the City side of the curb cock or if the curb cock itself is not working properly the City will be considered responsible. 
  • If the leak is on the property owners side of the curb box the property owner shall be responsible. 
  • For clarification, if a leak on a water service stops when the curb cock is turned off then the leak is deemed to be on the property owners side of the curb box. 

1.0 COST ALLOCATION IF CITY IS RESPONSIBLE 

  • The City will be responsible for the cost of supplying the labour, equipment and materials necessary to excavate, repair and backfill the water service or curb cock. 
  • The cost of the repair or replacement of all surface improvements on the City's right of way will be the City's responsibility. 
  • The cost of the repair of all surface improvement on the property owners land will be the responsibility of the property owner. This will include the replacement of all landscaping such as grass, shrubs and trees. Also included will be the replacement or repair of driveways, sidewalk, retaining walls and any other disturbed or damaged improvements. 

2.0 COST ALLOCATION IF PROPERTY OWNER IS RESPONSIBLE 

  • The property owner is responsible for all the costs including all City supplied labour, equipment and materials as well as the cost of repair or replacement of all surface improvements on the City's right of way and the property owners lands. 

PROCEDURE
Prior to the commencement of the repair, the property owner will be required to sign a form detailing the policy for the repair of a leaking water service of a damaged curb cock or curb box and acknowledging that he is in agreement with the allocation of costs. The property owner will deposit $500.00 with the City prior to the City commencing any repair. Failure to pay any of the invoiced charges will result in the charges being added to the taxes for the property in question.